To work for a charity, one has to be special. Special because each advocate lives beyond merely their pay cheque. Satisfaction comes from the love and fulfillment of serving the cause of the charity. Most people aren’t aware of this because their experience occurs only when the call comes, or the doorbell rings with someone asking for donations. The contributions are vitally important but without the advocates and their commitment, services would not exist.
Several locations in each region reported to the provincial head office of this charity. A variety of funders and donors contributed too many different programs with each program using different versions of MS Office. It was very confusing.
Lack of internal and external communication became the main problem. Every variety of Office software and databases were out of date. Younger staff were frustrated with the antiquated tools and processes.
Therefore, staff turnover was high. The older generation were happy. The environment fit with their pace of doing business. The Executive Director knew this did not align with the fast pace of the marketplace and could not afford a full overhaul.
Everyone was either doing as they were told or trying to find their own way.
For example, personal smart phones and laptops were brought in by frustrated staff to compensate.
Every generation of office application was used from Lotus Notes to Office 2013.
Desktop computers were used as mini servers under desks.
Emailing was not the most efficient way of communicating between offices.
Each location had their own technology service providers.
Most of the locations were small satellite offices.
Staff at each site were preoccupied with their own challenges feeling disconnected from each other and head office.
Even though an overall policy for processes existed since 1942, its last update was in 2006. Everyone was either doing as they were told or trying to find their own way. For example, personal smart phones and laptops were brought in to compensate.